Assist : Remote control solution integrated into RG System Suite

Assist is a 100% French remote control solution designed for MSPs and IT support teams. Integrated into the RG System Suite, it enables rapid intervention on user workstations without any prior installation, while ensuring a high level of security and user comfort.

Full web, agentless, intuitive and fast, Assist improves technician productivity while enhancing user satisfaction.

The benefits of Assist

• No installation required: immediate start-up on any workstation
• Full web interface: accessible from any browser
• Ultra-reactive support: assistance available in less than 10 seconds
• Secure approval: start-up with or without user validation
• Licence-based billing
• Sovereign solution: hosted in France, RGPD compliant

Key features

• Remote control on Windows and Mac, with or without agent
• Copy/paste management, file transfer with no weight limit
• Multi-screen support and keyboard shortcuts
• Mouse viewing, remote keyboard/mouse lockout
• Windows session switching without interruption
• Hardware element visible in the interface (machine pedigree)
• Access to connection logs and elevation of admin rights
• Encrypted and compressed connection for optimum performance

Security & compliance

• Hosting of data flows in France
• Secure connection without opening ports
• User approval required (optional)
• Compliant with IT security best practice
• Non-nominative data, non-persistent access

Why choose Assist?

• Simple, fast and effective solution for MSPs and IT Departments
• Immediate deployment, without complex configuration
• Seamless user experience, with no downloading or installation
• Complete 30-day free trial
• Interface integrated into the RG System Suite portal

Who should use it?

• MSPs wishing to centralise their support in a full web tool
• Technicians looking for efficiency without compromising on security
• Multi-site companies needing flexibility and responsiveness