BMC Helix ITSM : Cognitive service management for big companies

BMC Helix ITSM is the next generation of Remedy

BMC Helix offers user relationship service management based on fast, accurate, cost-effective, and available cognitive interpretation for execution in the environment of your choice (in the cloud, in a hybrid model, or in your own datacenter).

It enables the provision of services to users with intelligent, omnichannel service experiences. Cognitive capabilities built into the service management portfolio improve the accuracy and speed of resolution of incident tickets and service requests.

Features of BMC Helix

• Change Management,
• Incident Management,
• Problem Management.

BMC offers chatbots and virtual agents that help to process level 0 1 and 2 tickets to reduce support costs. Helix is based on the BMC Helix Platform, which is a native cloud application development platform.