K-NOW : Digital Adoption Platform for SMEs and Large Groups

K-NOW is a Digital Adoption Platform (DAP) available in SaaS mode. It works like an application GPS, guiding users step by step through the process of getting to grips with and using their business software and applications (ERP, HRIS, CRM, e-procurement, ITSM, CMMS, PLM, core banking, specific applications, office automation, etc.). And all in complete autonomy.

K-NOW meets a variety of day-to-day needs:

• deployment of a new application within the company ;
• software version upgrades
• onboarding a new employee;
• upgrading an employee’s skills ;
• job changes ;
• occasional and/or complex tasks.

In terms of instructional design, K-NOW is extremely easy to use. In just one click, or by campaign, you can create and distribute aids :

• adapted to the user’s profile and the application’s specific focus of attention ;
• conditional according to the user’s actions.

Finally, K-NOW is part of the Knowmore global DAP suite, which also includes :

• K-STUDIO: an application simulator for classroom or remote training of users;
• K-VALUE: a tool for analyzing user experience, usage and pathways, with the aim of optimizing ROI.