QHERE : Healthcare appointment & capacity management platform

QHERE is an operational enhancement platform tailored for UK healthcare providers, including general practices, pharmacies, diagnostics centers, dental clinics, urgent care facilities, and NHS trusts. It offers a unified system that integrates appointment scheduling with workforce capacity management, aiming to optimize patient flow, reduce waiting times, and enhance operational efficiency.

The platform supports both public and private providers by enabling patients to book or queue remotely while giving providers tools to manage shifts, monitor resource utilization, and generate performance reports. Key benefits include improved staff productivity, increased patient satisfaction, and optimized use of clinical space.

What are the main features of QHERE?

Integrated appointment and workforce management

QHERE synchronizes patient appointments with staff availability to ensure efficient use of healthcare resources.

• Real-time alignment of patient bookings with workforce capacity
• Dynamic shift allocation and updates
• Automated appointment and shift notifications
• Downloadable reports for operational analysis

Remote queuing and patient updates

Patients can join queues virtually and receive live updates, reducing the need to physically wait in clinics.

• Queue remotely from a mobile device
• Receive real-time updates on wait times
• Be notified when it’s time to attend
• Wait from home or another location of choice

QValuator operational assessment tool

The QValuator helps providers evaluate and improve operational efficiency by analyzing their current performance.

• Input clinic data such as daily footfall, staffing levels, and appointment times
• Get an automated evaluation of operational utilization
• Identify underused capacity or staffing gaps
• Benchmark performance to guide improvements

Why choose QHERE?

• Enhanced staff utilization: Optimizes staff assignments to reduce downtime and prevent overworking.
• Improved patient satisfaction: Enables flexible, remote queuing and communication, enhancing the patient experience.
• Increased revenue: Reduces missed appointments and walk-outs, improving clinic throughput and financial performance.
• Reduced health risks: Minimizes patient time in shared spaces, lowering exposure to infectious illnesses.
• Optimized facility space: Decreases reliance on large waiting rooms, freeing up valuable clinical areas.