Tidio : All in-in-one AI customer service platform

Tidio is a comprehensive AI-powered customer service platform designed for small and medium-sized businesses. It brings together live chat, AI agents, automation tools, chatbot workflows, and help desk functionalities in one easy-to-use interface. The platform facilitates real-time, multichannel support across websites, email, and messaging platforms like WhatsApp, Instagram, and Facebook Messenger.

Built for scalability and global reach, Tidio features intuitive automation via drag-and-drop flow builders (Flows) and a conversational AI agent (Lyro) that can handle a wide range of customer inquiries. It integrates seamlessly with leading CMS and e-commerce systems, while supporting multiple languages for international teams. A 7-day free trial is available with no credit card required.

Live Chat

• Sleek, lightweight widget for instant website engagement
• Live message previews and quick-reply templates
• Collect visitor data with customizable pre-chat forms
• File sharing and downloadable chat transcripts
• Option to ban users by IP and host chats on standalone pages

Lyro AI Agent

• AI chatbot that resolves up to 64% of common queries
• Learns from your website and documents to give personalized answers
• Automates tasks like checking order status and applying discounts
• Supports multiple languages with auto-detection
• Seamlessly hands off to live agents when needed

Automation Flows

• Visual builder for setting up tailored workflows
• Combine triggers, actions, and conditions for intelligent automation
• Reusable templates for efficiency and scale
• Engage visitors proactively based on behavior

Help Desk & Ticketing

• Unified inbox to manage all incoming messages
• Ticket system with filters and prioritization
• Route tickets by department for faster resolution
• Built-in analytics to track performance and customer satisfaction

Multichannel Communication

• Integrates with Instagram, WhatsApp, Messenger, and email
• Unified inbox for streamlined communication
• Real-time tracking of visitors and shopping carts
• Supports multilingual conversations and pre-translated messages

Seamless Integrations

• Works with Shopify, WooCommerce, BigCommerce, PrestaShop, and more
• Compatible with builders like WordPress, Wix, Squarespace, and Weebly
• Connects to CRM, email marketing, and analytics tools via Zapier and OpenAPI
• Includes major platforms like HubSpot, Salesforce, Zendesk, Google Analytics, Mailchimp, Klaviyo, and many others

Use it with Shopify, WooCommerce, BigCommerce, PrestaShop, Shopware, Squarespace, Weebly, Wix, Ecwid by Lightspeed, Adobe Commerce, OpenCart, Joomla, Jimdo, Webydo, Drupal, Shift4Shop, Site123, Facebook Messenger, Instagram, WhatsApp, Klaviyo, Mailchimp, Omnisend, ActiveCampaign, MailerLite, Brevo (formerly Sendinblue), HubSpot, Pipedrive, Zendesk, Zendesk Sell, Agile CRM, Salesforce, Zoho CRM, Google Analytics, Google Tag Manager, Judge.me, Zapier, Tidio OpenAPI

Global Accessibility

• Available in dozens of languages, with more translation options
• Lyro supports English, Spanish, German, French, Portuguese, Italian, Polish, Dutch, and more
• Serves users worldwide (excluding countries under international sanctions)

Company Snapshot

• Founded in 2013
• Headquartered in Szczecin, Poland, with offices in San Francisco and Warsaw
• Team of ~180 employees
• Raised $26.8M, including a $25M Series B in 2022
• Annual revenue near $9.5M (as of Dec 2023)