Botmind : Hybrid customer support chatbot.

Botmind is a SaaS solution that helps companies deliver a better customer experience by automating frequent-demand responses with hybrid agents, combining artificial intelligence and human intervention on the same channel.

Tracking orders, making appointments … Botmind allows you to monitor your customer relationship and plug directly into existing tools (Zendesk, Front, Intercom …).

The goal is to maximize your return on investment:

• The ROI in terms of customer experience: Respond faster and always right (+ 26% satisfaction).
• ROI in terms of collaborating experience: No longer having to deal with non-value-added issues.
• The financial ROI: Decrease the cost of processing customer support between 50% and 90%.