Vivocha is designed to enhance customer interactions, catering to businesses seeking to boost their online customer service experience. Key features include real-time chat, video support, and co-browsing, setting Vivocha apart in the crowded customer engagement space.

What are the main features of Vivocha?

Real-Time Customer Interaction

Enhance your customer service with Vivocha’s powerful real-time interaction tools. This feature allows businesses to efficiently manage customer queries and provide timely assistance, ultimately boosting customer satisfaction.

Live chat functionality for instant communication.
Video support for a personalized customer service experience.
Voice calls directly from the web interface.

Integrated Co-Browsing Technology

Vivocha offers a unique co-browsing feature, enabling support agents to browse web pages in tandem with customers. This improves understanding and troubleshooting accuracy.

Simultaneous navigation and annotation on customer screens.
Secure session sharing without needing downloads or plugins.
Guided assistance for filling forms or navigating portals.

Omnichannel Communication

Unify customer interactions with Vivocha’s omnichannel platform, which integrates various communication channels for a seamless service experience.