A customer-centric tracking solution awarded many times:

Deliver 2018 - “Game changer” award
Connected Retail Nightshow 2018 - Best customer support innovation
St*rt me up 2018/2019 Fevad & KPMG’s direcroy - Shipup idientifed as one of the most innovative and competitive eComerce solution

Shipup offers your customers a unique and customized delivery experience via several features:

Proactive notifications - Notify and reassure your clients in real time
- Track your packages in real time
- Send proactive and customized notifications to your customers during delivery
- Foster a new marketing tool: a 70% open rate for your notifications and 30% click
Tracking page - Engage and retain your customers
- Create your own branded tracking page on your website
- Use our powerful drag and drop builder
- Increase your customer retention
Cut down your support
- Anticipate incidents during delivery.
- Reduce your customer tickets by half.
- Ease your customer support’s life.
Clients feedbacks - Limit your churn
- Collect your customers’ feedbacks as soon as they get their packages.
- Create alerts for your customer support.
- Turn possible detractors into ambassadors.
Transporters dashboard - Enhance your QoS measurement
- Centralize all your packages tracked in real time within a unique platform
- Ease your reporting using multi-criteria filters : incidents, volume, …
- Connected with +50 transporters
Zendesk & Gorgias integration - Boost your call-center’s efficiency
- Facilitate the sharing of information to your customer support
- Get notified on Zendesk or Gorgias when an incident occurs
- Find your customers’ delivery information directly on Zendesk

Reliable solution - Proven track record

Shipup has been working on its solution for 2 years in order to have evermore impact for their clients :

Various integrations available (Shopify, Magento, Prestashop, …) so you do not have to develop anything
User-friendly solution usable by anyone: management or operatives, marketing, customer support, logistics