INO CX : Cloud Omnichannel Call Center Software

INO CX is a cloud-based omnichannel call center software, trusted by more than 300 companies of all sizes and partners across 40+ global markets. Leading organizations such as ENI, Alan, O2 Care Services, Metro, Swile, Arkea Financements & Services and Securitas rely on INO CX to optimize customer interactions and deliver superior service.

Designed to simplify customer engagement, INO CX centralizes all communications on a single platform – inbound and outbound calls, email, SMS and instant messaging. The cloud-native structure ensures rapid deployment, intuitive use and scalability to meet the needs of growing organizations.

Easy to integrate into existing ecosystems, INO CX provides ready-to-use connectors (Salesforce, Hubspot, Zoho, Zendesk, Chrome) and open APIs to connect seamlessly with business applications. Personalized support – from onboarding to training and ongoing assistance – ensures smooth adoption and long-term performance.

As a telecom operator as well as a software provider, INO delivers a complete solution combining software and connectivity. Businesses benefit from a single point of contact for inbound numbers, outbound communications, quality management and real-time supervision.

Customer service and guidance are at the core of INO CX. Our experts support you at every stage: needs assessment, configuration, deployment, training and continuous support. With a dedicated and responsive team, you are assured of reliable, long-term performance and continuous evolution of your contact center.

Key Features

• Inbound and outbound call management with intelligent routing
• Graphical IVR and ACD for optimal call distribution
• Full omnichannel communication: voice, email, SMS, instant messaging (WhatsApp, Messenger, Telegram)
• Speech analytics and workflow automation to optimize interaction handling
• Quality monitoring tools: call recording, live monitoring, evaluations
• Advanced reporting and analytics: real-time dashboards and customizable KPIs
• User interfaces tailored to each role: agents, supervisors, managers, administrators
• Native integrations with Salesforce, Hubspot, Zoho, Zendesk, Chrome and open APIs
• Secure European cloud deployment fully compliant with GDPR