360 CTI : AI-Powered Salesforce-Native Telephony Solution

360 CTI is a comprehensive, #1 Salesforce-native AI-powered telephony solution designed to transform call management and customer engagement. Fully integrated within Salesforce, it empowers sales, service, and marketing teams with advanced features such as click-to-dial, call automation, intelligent call routing, real-time analytics, voice broadcast, automated live AI call transcripts with sentiment analysis, and more.

One of its most powerful capabilities is an AI voice bot that handles automated outbound calls for newly created leads, enabling your team to connect faster and smarter. The platform helps teams manage every call with precision using AI insights in real time.

360 CTI is compatible with the Salesforce SF1 Mobile app and offers its own mobile app, 360 Textolic, so call operations can continue on the go. Easy to implement and go live in hours, this cost-effective and scalable solution includes free support, making it an ideal choice for voice-based customer engagement.

What are the main features of 360 CTI?

Inbound & Outbound Call Management

• Handle incoming and outgoing calls directly within Salesforce.
• Automatically log calls and associate them with relevant leads or accounts.
• Improve team efficiency and minimize missed opportunities.

Click-to-Dial & Call Automation

• Initiate calls with a single click from Salesforce records.
• Automate routine call tasks, scheduling, and follow-ups.
• Increase agent productivity and reduce manual errors.

Intelligent Call Routing

• AI-powered routing directs calls to the right agent based on last communicator, record owner, or simultaneous ring.
• Ensures faster responses and better customer satisfaction.

Real-Time Analytics & Insights

• Monitor live call activity and performance metrics.
• Access AI-driven insights on call quality, customer sentiment, and agent performance.
• Optimize team efficiency and improve conversions.

AI Voice Bot & Automated Outbound Calls

• Automated outbound calls to newly created leads using AI-powered voice bots.
• Provides consistent engagement while freeing up human agents for high-value tasks.
• Enhances lead follow-up and accelerates deal closure.

Voice Broadcast & Live Call Transcripts

• Send pre-recorded messages to multiple recipients with voice broadcast.
• Capture live call transcripts and sentiment analysis for deeper understanding of customer interactions.
• Track conversation trends and improve team coaching.

Agent & Lead Management

• Manage agents, leads, and opportunities from a single Salesforce interface.
• Track performance metrics and team activity in real-time.
• Improve accountability and optimize sales processes.

Call Accessibility & Mobility

• Salesforce SF1 Mobile compatible and dedicated mobile app 360 Textolic.
• Make and receive calls anywhere, anytime.
• Supports remote and hybrid teams without sacrificing efficiency.

Easy Implementation & Scalability

• Go live in hours with minimal setup.
• Cost-effective and scalable to grow with your business.
• Free support ensures smooth adoption and ongoing assistance.

Why choose 360 CTI?

1. Fully Native Salesforce Integration: Everything works seamlessly within Salesforce for ease of use and minimal setup.
2. Boost Team Performance: AI-driven call prioritization and analytics improve efficiency and conversion rates.
3. Advanced AI Features: Click-to-dial, AI voice bot, automated transcripts, and sentiment analysis streamline call handling.
4. On-the-Go Accessibility: Salesforce SF1 Mobile compatible and dedicated mobile app ensures calls are never missed.
5. Proven & Scalable Solution: Cost-effective, scalable, and supported 24/7, helping teams improve conversions and customer engagement.

How it works

1. Inbound & Outbound Calls: Agents manage all calls within Salesforce with automated logging and routing.
2. Smart Routing & AI Automation: Calls are routed intelligently and follow-up tasks are automated.
3. AI Insights & Analytics: Real-time AI insights, call transcripts, and sentiment analysis improve customer interactions.
4. Mobile Operations: Use SF1 Mobile or 360 Textolic to manage calls from anywhere.

Audience

• Salesforce sales, service, and marketing teams
• Contact centers
• Remote and hybrid sales teams
• Enterprises looking for AI-powered telephony