ChatBot by Text : Advanced Conversational AI for Enhanced Customer Engagement

ChatBot is a SaaS platform developed by Text (formerly LiveChat), designed to help businesses automate support, lead generation, and sales using conversational AI. Ideal for SMBs, e-commerce brands, and support teams, it features a no-code chatbot builder, multichannel integration, and advanced customization options. ChatBot enables teams to deliver accurate, 24/7 customer service while reducing operational overhead.

What are the main features of ChatBot?

AI-generated responses

ChatBot uses natural language processing to respond instantly to customer inquiries, improving response time and customer satisfaction.

No-code chatbot builder

The visual builder allows users to design chatbot flows using a drag-and-drop interface—no coding required.

Multichannel support

ChatBot integrates with websites, Messenger, Slack, and LiveChat, enabling consistent communication across platforms.

Seamless agent handover

When needed, conversations can be transferred to human agents via integrations like LiveChat, ensuring continuity.

Advanced customization

Companies can customize chatbot flows, responses, and branding for a consistent user experience.

Analytics and reporting

Detailed reports help teams monitor performance, user interactions, and identify areas for optimization.

Why choose ChatBot?

• Efficient automation for FAQs and support cases.
• Improved customer experience with faster, more accurate replies.
• Easy to integrate with major platforms and tools.
• Customizable interface and behavior tailored to your brand.
• Multilingual support to engage a global audience.